Shipping policy

Shipping Policy

Last updated: August 2026

Thank you for shopping with MOVOQO. We work to process and deliver every order as efficiently as possible. Please review the information below before placing your order.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Processing times do not include weekends or public holidays.

Estimated Delivery Times

Our estimated delivery time is:

12–20 business days after order processing.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, customs processing, weather conditions, peak shopping periods, or other circumstances outside our reasonable control.

Please note that business days do not include weekends or public holidays.

Fulfillment

MOVOQO works with third-party fulfillment and logistics partners to process and ship orders.

Depending on product availability and your shipping destination, orders may be shipped from fulfillment centers located outside your country.

In some cases, items from the same order may arrive in separate packages.

Tracking

When tracking information is available, it will be sent to the email address provided at checkout.

Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.

If your tracking information has not updated for an extended period, please contact us at support@movoqo.com.

Shipping Delays

Occasionally, shipping delays may occur due to circumstances outside our reasonable control, including:

  • carrier delays;

  • customs inspections;

  • severe weather;

  • transportation disruptions;

  • holiday or peak-season volumes;

  • incorrect or incomplete delivery information;

  • remote delivery locations.

If your order is taking significantly longer than the estimated delivery timeframe, please contact support@movoqo.com so that we can investigate the shipment.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, contact us as soon as possible at support@movoqo.com.

We will make reasonable efforts to update the address before fulfillment begins, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided.

Lost Packages

If your tracking information indicates that your package may be lost or has not arrived within a reasonable period after the estimated delivery window, contact us at support@movoqo.com.

We will review the shipment with the carrier or fulfillment partner and determine the appropriate resolution in accordance with our policies and applicable consumer protection laws.

Packages Marked as Delivered

If tracking indicates that your package was delivered but you cannot locate it, please:

  1. Check around your property and delivery location.

  2. Confirm the shipping address on your order.

  3. Check with household members, neighbours, or building management.

  4. Contact the shipping carrier where appropriate.

  5. Contact us at support@movoqo.com if the package still cannot be located.

We will assist you in investigating the shipment where reasonably possible.

Customs, Duties and Taxes

International shipments may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Where these charges are not collected at checkout, they may be payable by the customer upon delivery.

Any applicable charges will depend on the destination and local regulations.

Order Changes and Cancellations

If you need to change or cancel an order, contact support@movoqo.com as soon as possible.

We cannot guarantee that an order can be changed or cancelled once fulfillment has begun or the package has been shipped.

Any cancellation or refund rights provided by applicable consumer protection laws remain unaffected.

Shipping Restrictions

We currently ship only to destinations available for selection during checkout.

If your location is not available at checkout, we are currently unable to ship to that destination.

Contact Us

For any questions regarding shipping or delivery, please contact:

MOVOQO
Email: support@movoqo.com

We aim to respond to customer inquiries within 1–2 business days.