Terms of service

Last updated: August 2026

OVERVIEW

This website is operated by MOVOQO. Throughout the site, the terms “we”, “us” and “our” refer to MOVOQO.

MOVOQO offers this website, including all information, tools, products and services available through the site, subject to the following Terms of Service.

Our store is hosted by Shopify Inc., which provides the ecommerce platform that allows us to offer our products and services to you.

By visiting our website, placing an order, or otherwise using our services, you agree to these Terms of Service and our Privacy Policy.

If you do not agree with these Terms, please do not use our website or services.

1. ONLINE STORE TERMS

You must be at least the age of majority in your province, state or country of residence to place an order through our store.

You may not use our products or services for any unlawful or unauthorized purpose.

You agree to provide accurate, current and complete information when placing an order.

2. PRODUCTS

We make reasonable efforts to accurately display and describe the products available on MOVOQO.

Product colors may appear slightly different depending on your screen or device.

Product descriptions, specifications, prices and availability may be updated without notice.

We may discontinue or limit the availability of any product at any time.

Nothing in these Terms limits any warranty or consumer rights that cannot legally be excluded under applicable law.

3. ORDERS

Placing an order constitutes an offer to purchase a product.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving:

- suspected fraud;
- incorrect pricing;
- product unavailability;
- payment issues;
- incorrect order information; or
- suspected unauthorized resale activity.

If we cancel an order after payment has been collected, the applicable amount will be refunded.

Please review your information carefully before submitting your order.

Once fulfillment has started, we may not be able to modify or cancel an order.

Returns, exchanges and refunds are governed by our Refund Policy and applicable consumer protection laws.

4. PRICES AND PAYMENT

Prices displayed on the website are subject to change without notice.

The price applicable to your purchase is the price displayed at the time your order is submitted, subject to correction of obvious errors as permitted by law.

Applicable taxes, shipping charges and other fees will be displayed during checkout where required.

You agree to provide valid and accurate billing and payment information.

By submitting payment information, you represent that you are authorized to use the selected payment method.

5. SHIPPING AND FULFILLMENT

MOVOQO may use third-party suppliers, fulfillment providers and shipping carriers to prepare and deliver orders.

Products may be shipped from fulfillment facilities located outside your country.

Estimated delivery times are provided in our Shipping Policy.

Delivery dates are estimates unless expressly stated otherwise.

Delays may occasionally occur due to carrier operations, customs processing, weather, holidays, transportation disruptions or other circumstances outside our reasonable control.

If you experience a significant delivery delay, please contact us at support@movoqo.com.

Your rights under applicable consumer protection laws remain unaffected.

Please review our Shipping Policy for additional information regarding delivery times, tracking and shipping conditions.

6. RETURNS AND REFUNDS

Returns and refunds are governed by our Refund Policy.

Nothing in our Refund Policy or these Terms limits any mandatory rights available to consumers under applicable law.

7. THIRD-PARTY FULFILLMENT AND SERVICES

We may work with third-party fulfillment, logistics, payment, technology and service providers to operate our business and fulfill customer orders.

Information necessary to process an order, including a customer's name, shipping address and order details, may be shared with these providers where necessary to complete the transaction.

The handling of personal information is further described in our Privacy Policy.

8. INTELLECTUAL PROPERTY

Unless otherwise stated, the MOVOQO name, logos, branding, website design, text, graphics and original content are owned by or licensed to MOVOQO.

You may not reproduce, distribute, copy, modify, sell or commercially exploit our protected content without prior written permission.

Third-party trademarks and product names belong to their respective owners.

9. THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

We are not responsible for the content, practices or availability of third-party websites.

Your use of third-party websites is subject to their own terms and policies.

10. SHOPIFY

Our store is powered by Shopify.

Purchases made through MOVOQO are transactions between you and MOVOQO, not between you and Shopify.

Shopify provides the ecommerce technology that enables us to operate the store but is not the seller of MOVOQO products.

11. PRIVACY

Your submission and use of personal information through the store is governed by our Privacy Policy.

Because our store operates using Shopify and other service providers, information may be processed by these providers as necessary to operate the store, process payments, prevent fraud and fulfill orders.

12. REVIEWS AND USER CONTENT

If you voluntarily submit reviews, photographs, feedback or other content to MOVOQO, you represent that you have the right to submit that content.

You grant MOVOQO a non-exclusive, worldwide, royalty-free right to use that content in connection with operating and promoting our business, subject to applicable law.

You may not submit unlawful, misleading, abusive, infringing or fraudulent content.

13. ERRORS AND INACCURACIES

Occasionally, information on our website may contain typographical errors or inaccuracies relating to product descriptions, prices, promotions, availability or shipping information.

We may correct such information where permitted by applicable law.

If an error materially affects an order you have already placed, we will contact you where required.

14. PROHIBITED USES

You may not use our website:

- for unlawful purposes;
- to commit fraud;
- to infringe intellectual property rights;
- to distribute malware;
- to obtain unauthorized access to our systems;
- to collect personal information unlawfully;
- to interfere with the operation or security of the website; or
- to impersonate another person or entity.

We may restrict access where we reasonably believe these Terms have been violated.

15. DISCLAIMER

We make reasonable efforts to provide accurate and reliable information and services.

However, website availability may occasionally be interrupted due to maintenance, technical issues or circumstances outside our control.

Any disclaimers in these Terms apply only to the extent permitted by applicable law.

Nothing in these Terms excludes warranties, remedies or protections that cannot legally be excluded.

16. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, MOVOQO will not be liable for indirect, incidental, special or consequential damages arising solely from the use of this website.

This limitation does not apply where liability cannot legally be excluded or limited, including any mandatory consumer protection rights.

17. INDEMNIFICATION

To the extent permitted by law, you agree to indemnify MOVOQO against third-party claims resulting from your unlawful use of the website or your material violation of these Terms.

18. SEVERABILITY

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect.

19. GOVERNING LAW

These Terms are governed by the laws applicable in the Province of Quebec and the federal laws of Canada applicable therein, without limiting any mandatory consumer rights that may apply based on your place of residence.

20. CHANGES TO THESE TERMS

We may update these Terms from time to time.

The current version will always be available on this page, together with the date of the most recent update.

Material changes will be communicated where required by applicable law.

21. CONTACT INFORMATION

Questions regarding these Terms of Service may be sent to:

MOVOQO
Email: hello@movoqo.com
Website: movoqo.com